Ordering available with up to a 10 days delivery, SHOP REOPENS AS NORMAL ON THE 24th NOV. Thank you for your patience.
FAQs
Do you do commissions?
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Do you do commissions?
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Yes we can.
Please contact Tatiana directly via email: tatiana@tatianaalidadesign.co.uk
Do I qualify for a free gift?
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Do I qualify for a free gift?
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If you order any of the following products you qualify for a free gift: Limited Edition prints, ceramics, any stationery or a framed print.
Unfortunately we do not offer a free gift on non-limited edition prints
What size frame do I need for an A4 print?
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What size frame do I need for an A4 print?
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As we use mounts in our frames please select the 12 x 16 Frame option for any A4 prints
What size frame do I need for an A3 print?
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What size frame do I need for an A3 print?
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As we use mounts in our frames please select the 16 x 20 Frame option for any A3 prints
How long will my order take to dispatch?
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How long will my order take to dispatch?
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For any order containing a ceramic piece or frame please expect to wait for up to 10 working days as these are all hand painted.
For all other orders we try our best to get them sent out in 1-2 days. You can see our Shipping Policy here.
Where’s my order? Is it delayed?
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Where’s my order? Is it delayed?
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28th JUNE - 28th JULY:
You may experience in delays with orders during this time while we move studios.
All print only orders (except limited cocktails and butter print) will have a lead time of 2-3 days shipping and won't be effected in the move. For all other items please allow additional time while we move.
We are sorry for the delay. For any questions please contact georgina@tatianaalidadesign.co.uk for more information.
Once your order has shipped you will receive a tracking number. First, please go through the courier to track and if you have any issues please email georgina@tatianaalidadesign.co.uk or contact us here.
Do you ship to Europe?
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Do you ship to Europe?
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Yes we do. Taxes and Duties are not included with our prices so you will have to pay a fee when it arrives into customs. Please see our terms and conditions for more information.
I’ve received a faulty item, what do I do?
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I’ve received a faulty item, what do I do?
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If your package looks damaged please take photos of the outside packaging and the product itself and get in contact with us via our “contact us” page.
Can I amend my order once I have placed it?
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Can I amend my order once I have placed it?
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You can but only within the first 4 hours of placing your order.
Do you wholesale?
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Do you wholesale?
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For wholesale enquires please get in contact with us here.
Do you offer discounts for trade orders?
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Do you offer discounts for trade orders?
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For trade discount enquires please get in contact with us here.
Do gift cards expire?
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Do gift cards expire?
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Gift Cards are redeemable for one year after purchase.
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